<aside>

Home
TrueEngage overview
Install TrueEngage
Getting started
Widget
Monitoring
VisitorJourney
For Developers
Architecture & Security </aside>

List of What We Create in Your Organization

This document provides an overview of the items created in your Genesys Cloud organization when using TrueEngage.

Created Items

Type	Name	Description	Additional Details
Role	ClientRole	Role for TrueEngage Integration	Permissions include messaging, routing, telephony, analytics, and more.
Group	Admins	Users with access to the TrueEngage management panel
Group	VisitorJourneyAgents	Agents with access to the TrueEngage VisitorJourney app
App Instance	ManagementPanel	Standalone app instance for managing TrueEngage	Accessible to Admins
Interaction Widget	VisitorJourney	Web widget for visitor journey interactions	Supports multiple languages and customization
OAuth Client	ApiClient	API Client for connecting to the TrueEngage management panel	Uses CLIENT-CREDENTIALS grant type
BYOC Cloud Trunk	Trunk	Cloud trunk for SIP communication	Includes security settings and authentication

Notes

The installation process provisions these items automatically.
Users must have the necessary permissions to install or uninstall TrueEngage components.
The setup includes optional custom configurations and security settings.

For any modifications or further clarification, please contact the TrueEngage support team.