As part of our product unification initiative, customers using the TrueEngage SingleChannel license need to switch to the TrueEngage Omnichannel license. Please follow the steps below to complete this transition:

Step 1: Cancel the Current Subscription

1. Log in to your Genesys Cloud environment.

2. Navigate to Admin → Account Settings → Subscription.

3. In the subscription list, locate the entry called:

   TrueEngage Any-Channel Web Contact Widgets.

4. Click Cancel on the right-hand side of that entry.

5. Note: The cancellation may take a few minutes to process.

Step 2: Install the Omnichannel Version from AppFoundry

1. Open the following link in your browser:

   TrueEngage Omnichannel - AppFoundry Listing

2. Click Install to begin installation.

3. Once the installation is complete, do not run the configuration wizard. You may close the AppFoundry window at this point.

If you need any assistance during this process, feel free to contact us at [email protected].