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To install TrueEngage, your organization must meet the following prerequisites:
| Feature | Description |
|---|---|
| BYOC Cloud Add-On | This must be enabled to allow the creation of a custom trunk. |
| Whitelisted TrueEngage | TrueEngage must be approved and whitelisted in Genesys Cloud. |
To install and use TrueEngage, users must have the following permissions:
| Module | Permissions |
|---|---|
| Custom | None |
| Wizard | integrations:integration:view, integrations:integration:edit |
| Role | authorization:role:view, authorization:role:add, authorization:grant:add |
| Group | directory:group:add |
| App Instance | integrations:integration:view, integrations:integration:add, integrations:integration:edit |
| OAuth Client | authorization:role:view, oauth:client:view, oauth:client:add, oauth:client:edit |
| BYOC Cloud Trunk | telephony:plugin:all |
| Interaction Widget | integrations:integration:view, integrations:integration:add, integrations:integration:edit |
| Module | Permissions |
|---|---|
| Custom | None |
| Wizard | None |
| Role | authorization:role:delete |
| Group | directory:group:delete |
| App Instance | integrations:integration:delete |
| OAuth Client | oauth:client:edit, oauth:client:delete |
| BYOC Cloud Trunk | telephony:plugin:all |
| Interaction Widget | integrations:integration:delete |
These requirements ensure a smooth installation and operation of TrueEngage within your Genesys Cloud environment. If you have any questions, please contact the TrueEngage support team.