See TrueEngage Any Channel Web Contact and Visitor Engagement Platform on Genesys AppFoundry
The free trial lasts from the moment subscription from AppFoundry until the end of that Genesys Billing Cycle.
After free trial ends, you'll be automatically billed at the "No Commitment, Monthly Payment" subscription rate. To change your subscription type and lower your pricing, you have two options:
Option 1: Switch to Direct Payments in your Management Panel and choose the number of Widget Packages and Annual Pre-Pay subscription type.
Option 2: Contact your Genesys Partner or Genesys Account Manager and request to purchase:
TrueEngage Contact Engagement Widgets: GCAFP-170-NV-LIVETRUEENGAGE with one of the following subscription types:
Based on your commitment of Billing Units, you have an allowance of widgets that can be simultaneously created in the management panel during a monthly billing cycle.
<aside> It doesn't matter whether a widget is used in production. What matters is that it's created and saved in the management panel.
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<aside> One widget can appear on any number of websites, including completely different domains. This doesn't affect billing in any way.
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Based on your commitment of Billing Units, you have an allowance of Interaction Credits in a monthly billing cycle. Interaction Credits are consumed when a Website Visitor starts an interaction, the number of Interaction Credits used depends on the contact channel:
| Channel | Started Interaction (When a website visitor:) | Interaction Credits Used | | --- | --- | --- | | Forms and Custom Objects | Opens an object from the widget | 0.5 | | Facebook Messenger | Opens FB Messenger from widget | 0.5 | | WhatsApp | Opens WhatsApp from widget | 0.5 | | Genesys Web Messaging | Sends first message from widget | 1 | | Web Callback Request | Requests a callback from widget | 2 | | Web Call | Starts a web call | 2 | | Web Video | Starts a video call | 5 |