https://www.loom.com/embed/472b407fe6a24d7b9c6fb4ed7370dfd0?sid=f85ad18e-11dd-4c88-8639-d14751473925
What is TrueEngage?
TrueEngage allows you to easily build and manage beautiful, multichannel or single-channel contact widgets for your website and handle all interactions using Genesys Cloud.
It’s free and simple to test:
➡️ Start your free trial. 🧭 Zero-code deployment in minutes. If you want to find out more just schedule a 20 minute product demo.
TrueEngage Unique Characteristics:
- Support for Chat, WhatsApp, FB Messenger, WebRTC Voice and Video Call Immediate & Scheduled Callback, custom channels.
- A business user-friendly management panel that makes it easy to build and deploy beautiful widgets, create engagement strategies, flexibly target the right visitors, and route interactions to the right team.
- Channel availability depends on schedule groups and the expected wait time in a Genesys Cloud queue.
- Google Analytics integration that puts complete information about widget engagement and contact center outcomes in Google Analytics.
- The Visitor Journey module provides complete website visitor information to agents working on Genesys Cloud.
TrueEngage Benefits:
- Improve customer experience by creating the right combination of channels, aimed at the right visitors, and making contact accessible and clear.
- Improve service level with the resources you already have by using TrueEngage Genesys Cloud integration to spread interactions across teams, time, and channels.
- Generate more real-time leads by letting the unsure and impatient potential customers choose how they contact you.
- Increase conversions by engaging a website visitor at the right moment with the right URL contextual using our Heads Up AI.
- Let digital experts easily manage website contact widgets, test outcomes using A/B tests, and examine complete results.
- Optimize marketing budgets by bridging the data gap between marketing spend and contact center outcomes.
Why TrueEngage?
Because it is build around five concrete premises that underline our product vision.