What is TrueEngage?

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TrueEngage allows you to easily build and manage beautiful, multichannel or single-channel contact widgets for your website and handle all interactions using Genesys Cloud.

It’s free and simple to test:

➡️ Start your free trial. 🧭 Zero-code deployment in minutes. If you want to find out more just schedule a 20 minute product demo.

TrueEngage Unique Characteristics:

Support for Chat, WhatsApp, FB Messenger, WebRTC Voice and Video Call Immediate & Scheduled Callback, custom channels.
A business user-friendly management panel that makes it easy to build and deploy beautiful widgets, create engagement strategies, flexibly target the right visitors, and route interactions to the right team.
Channel availability depends on schedule groups and the expected wait time in a Genesys Cloud queue.
Google Analytics integration that puts complete information about widget engagement and contact center outcomes in Google Analytics.
The Visitor Journey module provides complete website visitor information to agents working on Genesys Cloud.

TrueEngage Benefits:

Improve customer experience by creating the right combination of channels, aimed at the right visitors, and making contact accessible and clear.
Improve service level with the resources you already have by using TrueEngage Genesys Cloud integration to spread interactions across teams, time, and channels.
Generate more real-time leads by letting the unsure and impatient potential customers choose how they contact you.
Increase conversions by engaging a website visitor at the right moment with the right URL contextual using our Heads Up AI.
Let digital experts easily manage website contact widgets, test outcomes using A/B tests, and examine complete results.
Optimize marketing budgets by bridging the data gap between marketing spend and contact center outcomes.

Why TrueEngage?

Because it is build around five concrete premises that underline our product vision.

Genesys Cloud is an amazing solution to handle large volumes of interactions.
Both companies and customers have different and changing preferences for contact options.
Contact widgets have become an expected standard by website visitors.
Contact widgets have to be dynamically managed by business users from operations, digital sales or marketing.
Design and UX matters!

Why is TrueEngage important for Genesys Partners?

Because it will grow your existing Genesys Cloud customers and help you win new ones.

It makes Genesys Cloud relevant to both customer service and sales and marketing.
It makes showing website contact flexible, easy and exciting - whatever customer needs.
It drives demand for GCX licenses and AI deployments

Next: Key benefits and use cases